Polityka zwrotu kosztów

At Claragadget, we want every customer to shop with confidence. If your order does not meet your expectations, we provide a transparent and customer-friendly return and refund process.

Please review the information below before submitting a return request.

Return Eligibility

You may request a return within 30 days of receiving your order if the following conditions are met:

The item remains unused and in its original condition
All original packaging, tags, and included accessories are returned
Proof of purchase or order confirmation is provided
You contact our support team before returning the product

Returns sent without prior authorization may not be accepted.

To start a return request, please contact:

📧 Email: info@claragadget.com
📞 Phone: +48 784 501 603

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

When contacting our support team, please include:

Your order number
Clear photos showing the issue
A short description of the problem

After reviewing the information, Claragadget will determine the most suitable solution, which may include:

Replacement
Refund
Store credit

depending on product availability and the nature of the issue.

Non-Returnable Items

Certain products cannot be returned for hygiene, safety, or customization reasons. These may include:

Personalized or made-to-order products
Opened or used items
Digital products or downloadable content
Clearance or final-sale products

If you are uncertain whether your item qualifies for return, please contact us before sending it back.

Exchanges

At this time, Claragadget does not offer direct product exchanges.

If you wish to receive a different item, you may return the eligible product and place a separate new order.

European Union Right of Withdrawal

Customers within the European Union have the legal right to withdraw from their purchase within 14 days of receiving the goods without providing a reason.

Returned products must remain unused and in their original condition.

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Refund Processing

After your returned package has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

Refunds are issued to the original payment method
Processing may take up to 10 business days
Depending on your payment provider, additional processing time may apply

If you have not received your refund within 15 business days after approval, please contact our support team.

Need Assistance?

If you have questions regarding returns, refunds, or your order, our customer support team is happy to assist you.

Company Name: Claragadget
Owner: Olga Zielinska

Business Address:
Mickiewicza 7/2
11-300 Biskupiec
Poland