FAQs

📦 When will my order arrive?

Orders placed with Claragadget are usually processed and prepared for shipment within 1–2 business days after payment confirmation.

As we currently deliver exclusively within Poland, most shipments arrive within 2–5 business days after dispatch. Once your order has been shipped, you will receive an email containing tracking details so you can monitor the delivery progress.

🚚 Where do you ship?

At this time, Claragadget ships only within Poland.

Our focus is to provide reliable and secure nationwide delivery services. International shipping options may become available in the future.

🔍 How can I track my order?

After your order has been dispatched, a tracking number and tracking link will be sent to your email address.

You can use this information to follow your parcel and receive real-time delivery updates directly from the courier.

💳 Which payment methods do you accept?

We support secure and widely used payment methods in Poland, including:

  • BLIK
  • Visa
  • Mastercard

All payments are processed through secure encrypted payment systems to ensure the protection of your personal and financial data.

⏳ What should I do if my delivery is delayed?

Although we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Courier service interruptions
  • Weather conditions
  • Public holidays
  • High shipping volumes
  • Other unforeseen logistical issues

If your order has not arrived within the expected delivery period, please contact our support team with your order number and we will gladly assist you.

🔁 Can I return a product?

Yes. Eligible products may be returned within 30 days of delivery, provided the item:

  • Is unused
  • Remains undamaged
  • Is returned in its original packaging

Please contact our customer support team before sending back any return so we can provide return instructions.

❗ What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the package.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the issue
  • A short explanation of the problem

Depending on the situation, we may offer:

  • Replacement
  • Refund
  • Store credit

💬 Need additional assistance?

Our customer support team is always available to help with questions regarding orders, shipping, returns, or products.

📧 Email: info@claragadget.com
📞 Phone: +48 784 501 603
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM